TPG Mobile SIM Only Plans with No Lock-In Contract (2024)

Coverage:

Customers who purchase a TPG Mobile plans can only obtain 4G speeds when they use a 4G-ready phone (LTE 1800/850 MHz) in 4G coverage areas as per the detailed map listed at coverage. When customers are not within a 4G coverage area or their mobile handset is not 4G compatible, the mobile service will automatically switch over to 3G and speeds will be much less than that of 4G.

When inside 4G coverage areas actual speeds vary due to factors such as location, distance from the base station, local terrain, user numbers, hardware & software configuration and download source/upload destination.

1st month minimum charges on TPG no lock-in contract Mobile plans calculated as:

$(Mobile monthly charge in first month ) + $(Optional Call Pack charge)

Excluded Usage:

These plans exclude Excess Data, Calls to International Numbers, SMS and MMS to International numbers, Calls to Satellite phones, Third Party content, Video Calls to Standard Australian and International numbers, International Roaming, Directory Assistance and other Enhanced Services. Calls and SMS to 19 Numbers, Diversion to International numbers and Premium SMS/MMS are not supported.

Unlimited Usage:

Unlimited Talk & Text includes Calls, SMS & MMS to Standard AU Numbers (includes 13/1300). Any Unlimited Usage provided is only for use in Australia.

Included Data:

TPG Mobile plans have a specific amount of Included Data each month. Data usage (including for social networking) is not unlimited and will be taken out of your Included Data.

Excess Data:

These plans have a certain amount of Included Data each monthly billing cycle. If at any time in a billing cycle you use more than the amount of Included Data, we will charge $10 out of your Prepaid Balance to increase the amount of Included Data available in that particular billing cycle by 2GB. If there is insufficient funds in your Prepaid Balance, your Mobile Data will become inactive until your Prepaid Balance is topped up.

Charges for Excess Data:

Example of charges:
1MB excess data: We will charge $10 out of your Prepaid Balance which will give you an extra 2GB to use for the billing period
Over 2GB excess data: We will charge another $10 out of your Prepaid Balance which will give you another extra 2GB to use for the billing period

• Data usage will be taken out of your monthly included data. If the data usage exceeds your included data, charges will be taken out of your Prepaid Balance. If there is insufficient fund in your prepaid balance, your mobile data will become inactive until your prepaid balance is topped up to a sufficient level. If your usage is high, this can occur more than once per month.
• TPG will endeavour to warn you via SMS when you are about to exceed and have exceeded your included plan value amount. TPG displays the information regarding usage to you (via the 'My Account' section of this website) 15 to 30 minutes after you accrue it. You are responsible for any usage irrespective of any warnings.
• To check the data usage charges, please visit callrates. If you have any question, please call TPG Customer Service on 13 14 23.

50% off mobile plan fees for the first 6 months

For personal use only. Offer available to new TPG mobile customers who sign up to a $20, $25, $30 or $40 TPG SIM Only mobile plan (‘Eligible Plan’) with unique promotion code from 18 May until offer is withdrawn. Eligible customers receive 50% off Eligible Plan fees for the first 6 months (‘Discount’). Discount for Eligible Plans include: $10/mth off plan fees on the $20 (12GB) plan, $12.50/mth off plan fees on the $25 (25GB) plan, $15/mth off plan fees on the $30 (45GB) plan and $20/mth off plan fees on the $40 (60GB) plan. Discount will be applied as a monthly recurring credit as long as you stay continuously connected to your chosen plan for the first 6 months. After 6 months, your monthly plan fees will be charged at the undiscounted monthly price for your chosen plan. If you cancel or change your plan within the first 6 months, any remaining monthly discounts you have in connection with this offer will be forfeited. Existing TPG mobile customers are excluded from this offer. This offer cannot be used in conjunction with any other offer, including the available discount for bundling a TPG mobile plan with TPG Broadband. In this instance, the bundling discount will not apply for the period of your promotional Discount but will apply after your promotional Discount has concluded. Offer available online and by calling 13 14 23 only. Services subject to capabilities, network limitations and customer location. Offer not for commercial/resale purposes or exchangeable/redeemable for cash. Subject to change.

Free standard international calls to Ukraine:

For personal use only. Free standard international mobile calls from Australia to Ukraine (+380) available to postpaid and prepaid mobile customers from 04/03/2022 AEDT 12:01AM (‘Offer’). Offer is available until withdrawn. Free standard international mobile calls offered by Vodafone, Kogan, Lebara, felix, TPG, iiNet, Westnet and Internode. If your service provider is TPG, iiNet, Westnet or Internode, please check your bill, and if you have been charged for any call to Ukraine during this time, please contact customer service who will apply the relevant credit for you. Exclusions: Premium calls, Premium SMS, SMS, MMS, video calls, calls to satellite phones, and international roaming in Ukraine. MBB, NBN and Tablet Plan customers are excluded from this offer. Services subject to device capabilities, network limitations and customer location. Prepaid customers must have an active mobile service. Not for commercial or resale purposes.

Free standard international calls to Iran and Pakistan:

For personal use only. Free standard international mobile calls from Australia to Iran (+98) and Pakistan (+92) available to Vodafone, Kogan, Lebara, TPG, iiNet, Westnet and Internode postpaid and prepaid mobile customers from 12:01AM 14/10/2022 AEDT to 11:59PM 21/10/2022 AEDT. Exclusions: Premium calls, Premium SMS, SMS, MMS, video calls, calls to satellite phones, and international roaming in Iran and Pakistan. MBB, NBN and Tablet Plan customers are excluded from this offer. Services subject to device capabilities, network limitations and customer location. Prepaid customers must have an active mobile service. If you have been incorrectly charged for any calls to Iran and Pakistan during the offer period above, please contact customer service who will apply the relevant credit for you. Not for commercial or resale purposes.

Enabling and Using Mobile Data:

By enabling DATA, you are able to use services like internet browsing, email, navigation, downloading maps, checking the weather and other online services on your mobile phone. These services use data.

• If you exceed your plan's Included Mobile Data value, additional excess data usage charges will be payable in accordance with the terms of the plan you acquire.
• Data usage includes combined upload & download data transfer.
• DATA is enabled by default on all TPG Mobileplans.
• Any unused Included Mobile Data in a month does not roll over into subsequent months.
• The data usage records in the "My Account" section of the TPG website may be delayed by up to 30 minutes.
• Some mobile phones have the capability to run multiple data sessions at the same time. This will be recorded in your mobile usage as overlapping data usage within the same time periods.

Video Calling:

Video Calling is handset dependent and both parties of the call must be in a 3G/4G coverage area. Video Calling is not supported. For coverage details see coverage map

Personal, non-commercial use only:

Allplans are for personal use only and may not be acquired by companies or businesses or used for commercial purposes or in a manner that may adversely affect the mobile network. In particular the services may not be used for wholesaling, reselling, refilling, SIM boxing or any other commercial purpose. If TPG reasonably believes that you are using the service for commercial purposes in breach of this clause, or in a manner that may adversely affect the mobile network, TPG may immediately suspend the mobile service and may provide 24 hours' notice of termination of the mobile service.

Payments:

All TPG services are prepaid. You must pay the monthly recurring charges in advance. In addition, you have the option to make additional prepayment for usage that is not within the included value (if any) for the plan that you have acquired. If there are insufficient funds in your prepaid balance, you will not be able to make any usage that is not part of your included value. Prepayments can be made during registration or after activation via the My Account section of the TPG website. If you choose to make additional prepayment, the amount will be debited from your nominated bank account or credit card. We will send you messages about your usage during the month. If you do not use the prepayment, it will be forfeited to us when you cancel the service. You agree that no bill will be provided for this service and that direct debiting of your account or charge to your credit card may occur notwithstanding that no bill is provided and that it may occur even though you may not have had the opportunity to check charges at least 10 working days before the debit.

1. 1. How do I activate my Sim Card?

      After receiving your TPG SIM card in the mail, you can activate it by simply following the instructions provided with your SIM card. If you have any questions please call us on 13 14 23.

   2. Where do I find information on call charges?

      View our call rates at callrates.

   3. How am I billed for my mobile service?

      TPG's Mobile Service is provided on prepaid basis. TPG will debit your bank account/credit card for the following initial charges during the registration process.

      • First month's monthly charge
      • All TPG services are prepaid. You must pay the monthly recurring charges in advance. In addition, you have the option to make additional prepayment for usage that is not within the included value (if any) for the plan that you have acquired. If there is insufficient funds in your prepaid balance, you will not be able to make any usage that is not part of your included value. Prepayments can be made during registration or after activation via the My Account section of the TPG website. If you choose to make additional prepayment, the amount will be debited from your nominated bank account or credit card. We will send you messages about your usage during the month. If you do not use the prepayment, it will be forfeited to us when you cancel the service. You agree that no bill will be provided for this service and that direct debiting of your account or charge to your credit card may occur notwithstanding that no bill is provided and that it may occur even though you may not have had the opportunity to check charges at least 10 working days before the debit.

      Each month thereafter, you will be charged 7 days prior to the end of the monthly period for the following month's monthly charge.

   4. Can I bring my own phone?

      Of course! Although, you may be required to unlock it from your previous mobile phone provider.

   5. How is TPG's mobile coverage?

      TPG's Mobile service is delivered to you via the Vodafone Network. Click here to check coverage in your area.

   6. What is 4G?

      4G is the fourth generation of mobile telecommunications technology that is capable of much faster speeds compared to 3G and 2G.

   7. Does TPG support 4G?

      We offer 4G speeds given:

      • You must be on a 4G plan
      • You must have a 4G compatible handset
      • In 4G coverage areas
      • 4G is enabled on your handset
      • 4G is enabled by default on TPG Sim Only plans

   8. How to turn on 4G on my handset?

      Instruction varies according to handset. We recommend you consult with the user manual of the handset for information.

   9. What will happen if my phone is not a 4G phone or I am outside the 4G coverage areas?

      You will be limited to 3G or 2G and speeds will be much less than that of 4G.

   10. How do I activate my voicemail? And how much does it cost?

       For your convenience, your voicemail is automatically activated when you connect to our mobile network. To record a personalised greeting or change your settings, simply call 121 and follow the prompts.

       To retrieve your voicemail, dial 121.

       Please note that calling 121 is charged according to the Voicemail Retrieval rates within your plan.

       You can check our voicemail charges according to your plan at callrates. Click here for more information about Voicemail.

   11. How do I check my usage and monthly statement?

       If you want to see how much credit you've used up so far in the month, and how many call credits you have left, simply go to "Your Account" at https://www.tpg.com.au/home/myaccount. At "Your Account" you can also see your monthly statement. We will also email your billing information, usage information, etc to you.

   12. I wish to send an Audio/Voice SMS from my handset. How would I be charged?

       Audio/Voice SMS is charged as standard MMS. Please view our call rates here callrates

   13. Which countries can I send international SMS to?

       Generally you can send SMS to countries you can make international calls to. Check our call rates page to see the list of countries you can call from your plan.

   14. Can I use my TPG mobile overseas? (International Roaming)

       To use your TPG mobile overseas, you need to activate International Roaming via My Account.

       At the time of activation, TPG will charge an amount to increase your Prepaid Balance to $500 to cover the cost of international roaming usage.

       The entire unused Prepaid Balance amount will be credited back to your account 30 days after you have deactivated International Roaming. If further Prepaid Balance is required after the credit is applied, it can be purchased through My Account.

       Click here to check international roaming rates.

       Note: International roaming calls are not included in the Included Value.

   15. My phone is locked to another mobile provider. How do I unlock it?

       If your phone is locked to another provider, you can contact the provider to unlock your phone.

       Vodafone: call 1300 650 410 or visit www.vodafone.com.au/unlock
       Telstra: call 13 22 00
       Optus: call 13 39 37

       Alternatively, you can visit the store in which you purchased the phone for assistance.

   16. What happens if I use less than my Included Value?

       If you have used less than your monthly Included Value, the remaining amount will expire at the end of the month. If you use less than the advertised price of the plan you will still have to pay the same minimum monthly charge (which is the advertised price of the plan).

   17. What happens when I use more than my Included Value?

       You will be charged for the calls made outside your Included Value based on the call rates advertised. You will be charged, and funds will be taken out of your Prepaid Balance. If you don't have sufficient Prepaid Balance, you will not be able to make any usage that is not part of your Included Value.

   18. My phone is asking for a PUK code. What do I do?

       Do not attempt to guess your PUK code as incorrect entries may result in permanent locking of the SIM Card.

       If you have an active TPG plan in the Vodafone network, you can obtain your PUK number by logging into My Account. Once you are logged in, go to View Mobile Service Accounts, and then go to Get PUK Code under the mobile account you wish to get the code for.

       Alternatively please contact our Mobile Support team on 13 14 23 for assistance in retrieving the PUK code.

   19. I cannot make any outgoing calls from my mobile, what's wrong?

       For starters, try switching your phone on and off. Also try checking your signal strength. If it still does not work, the problem may be caused by a billing issue. Please call Mobile Customer Service on 13 14 23 to check if the issue concerns billing.

   20. My phone says that I have a Sim Card error. What's wrong?

       Check to see that the Sim Card is inserted correctly. If this does not work, try testing the Sim Card on another phone. The phone must be unlocked. If the Sim Card still does not work, you must call TPG on 13 14 23 and request for a replacement Sim Card.

   21. What do I do if I lose my phone or if it gets stolen?

       If your phone is lost/stolen please call TPG on 13 14 23. TPG will block the service on the lost/stolen phone and will issue you with a new Sim Card. There is a charge involved for the new Sim Card.

   22. How do I move all my Sim Card contacts to my new TPG Sim Card?

       Firstly, save all your contacts from your previous Sim Card onto the phone. If you do not know how to do this, try consulting your mobile phone manual. Once you have moved all of your contacts onto the phone memory, simply insert the new TPG Sim Card and transfer the contacts from the phone onto the Sim Card!

   23. I am having problems with my mobile phone. Who can I call for help?

       If there is a problem with your mobile phone please contact the manufacturer directly. Please note that TPG does not repair mobile phones.

   24. How does the optional Prepaid Balance work?

       • If you wish to use the service for usage that is not part of the included value (e.g. excess usage or excluded usage), you will need to have prepaid to us money to cover the charges for such additional usage (Prepaid Balance).
       • Prepayment is optional, your default Prepaid Balance is $0
       • To check your Prepaid Balance, log into My Account and go to your mobile usage page.
       • To add to your Prepaid Balance, log into My Account and then select "Add Prepaid Balance" in your Mobile Service Account.

   25. Can I manage my mobile service conditions online?

       Yes, you can use the Mobile Service Control Panel within My Account to modify your mobile conditions such as activating/deactivating Data, International Roaming, Diversions, etc online. Click here for more information.

   26. How do I set up call forwarding to international numbers?

       Call forwarding to international numbers is not available.

   27. Can I use Internet tethering with TPG mobile?

       Yes, TPG Mobile supports tethering. Please note that in order for Tethering to work, your Mobile Data also needs to be enabled in Your Account. Tethering will use mobile data from your TPG Mobile plan.

   28. How do I setup Tethering in my mobile phone?

       Tethering can only be used in mobile phone with tethering capabilities. Please refer to your handset device's manual or website if you are unsure on how to enable tethering on your phone. You can also contact our Mobile Technical Support team on 02 9007 2000 (option 3) if you require further assistance.

   29. Is there any additional charge for tethering?

       There is no additional charge in turning tethering on, however please be aware that tethering uses your mobile data. Any mobile data usage not included in your plan is charged as an excess which comes out of your Prepaid Balance.

   30. What are the SIM card types TPG offers?

       After you purchase a TPG mobile plan, we will send you a SIM card containing a single SIM in all sizes: Standard, Micro and Nano.

       Standard SIM: The Standard SIM is used in older phones.
       Micro SIM: The Micro SIM is used for most smartphones.
       Nano SIM: The new Nano SIM is used for iPhones, iPads and the latest Android phones.

       Once you receive the SIM card, simply push out the SIM type you need.

       

       If you are already a TPG customer and need a replacement SIM, please call 13 14 23 (Option 3 +2).

   31. How do I unsubscribe from promotional text message (SMS) from TPG?

       To unsubscribe from our promotional SMS, simply reply "STOP" to the SMS you received.

       Alternatively, you can call Mobile Technical Support on 02 9007 2000 (option 3) and request to unsubscribe.

   32. What Spend Management Tools does TPG offer?

       For mobile services, you can monitor your actual usage by logging into the My Account section of the TPG Website. The usage displayed will be delayed for some call types and data usage for up to 30 minutes, and longer for international roaming calls and for any third party services ordered through your mobile service. You can also turn off data, bar outbound calls of various types, restrict roaming, and make use of other spend management tools, all via the My Account section of the TPG Website at no charge. For more information about using these tools, please contact Customer Service on 13 14 23.

   33. What Security Tools does TPG have available?

       The primary security tool TPG makes available is the facility to be able to change your password regularly and at no charge via an online system at https://www.tpg.com.au/home/myaccount. For more information about using these tools, please contact Customer Service on 13 14 23.

2. 1. What usage types are included in the TPG Mobile Plans?

      SIM Only Small,Medium, Large and Extra Largeplans includes:

      • Unlimited Calls, SMS and MMS to Standard Australian Numbers
      • Included data as specified for the plan you have purchased

      Standard rates apply for usage outside of the Included Value and for excess data. Unused Included Value and Included Data are forfeited at the end of each monthly billing cycle period.

   2. What types of usage are excluded from the TPG mobile plan?

      SIM OnlySmall,Medium,Large and Extra Largeplans exclude:

      • Excess Data
      • Calls to International Numbers
      • Text (SMS & MMS) to International Numbers
      • International Roaming
      • Standard National & International Video Calls

   3. Are Voicemail deposit and retrieval unlimited?

      Voicemail deposit and retrieval are unlimited for SIM Only plans.

   4. Is there a flagfall or call connection fee for diversion within Australia?

      No, diversion within Australia is unlimited for SIM Only plans.

   5. Can I change from an existing TPG Mobile Plan to the new TPG mobile plan?

      Yes, manage your mobile service including changing your plan in My Account.

   6. Are there any restrictions or terms pertaining to the unlimited aspect of the TPG mobile plan?

      TPG mobile plans are for personal use only and may not be acquired by companies or businesses or used for commercial purposes or in a manner that may adversely affect the mobile network. In particular the services may not be used for wholesaling, reselling, refilling, SIM boxing or any other commercial purpose. If TPG reasonably believes that you are using the service for commercial purposes in breach of this clause, or in a manner that may adversely affect the mobile network, TPG may immediately suspend the mobile service and may provide 24 hours' notice of termination of the mobile service.

   7. Are calls to 13 and 18 numbers included in the TPG mobile plan?

      Calls to 13/1300 numbers are considered as standard calls to Australian numbers. As such, they are unlimited for SIM Only plans.

   8. Are International Calls, SMS & MMS included in the TPG mobile Plans?

      International Calls, SMS & MMS are on Pay As You Go basis for SIM Only plans.

   9. What happens if I exceed my plan's Included Data?

      TPG Mobile plans have a certain amount of Included Data each monthly billing cycle. If at any time in a billing cycle you use more than the amount of Included Data, we will charge you $10 out of your Prepaid Balance to increase the amount of Included Data available in that particular billing cycle by 2GB.

      If there is insufficient funds in your Prepaid Balance, your Mobile Data will become inactive until your Prepaid Balance is topped up to a sufficient level.

4. 1. What are Premium Services?

      Premium services are provided by third party content providers whom give you access to various types of content or payment services via fixed line or mobile phone. Examples include:

      Premium Voice Services:

      • Psychic and horoscope hotlines
      • Voting lines for TV reality shows
      • Dating and chat hotlines
      • Exam result hotlines

      Premium Sms Services:

      • Ringtones, games & wallpapers
      • Text & Win competitions
      • Text & Win trivia
      • SMS voting for TV reality shows
      • SMS jokes and horoscopes
      • SMS weather alerts

   2. Can I access premium services with my TPG mobile?

      No, TPG mobile does not support premium services.

5. 1. What are Premium SMS and MMS Services?

      Premium SMS and MMS services deliver various forms of content to your mobile phone. They can be purchased by making a phone call, sending a text message, or requesting them via the internet or data connection from your mobile phone.

   2. Can I send or receive Premium SMS and MMS with my TPG mobile?

      No, TPG mobile does not support premium SMS and MMS.

For more detailed information click here

6. 1. Why is TPG mobile moving to the Vodafone network?

      TPG has been involved in building fibre optic cables to Vodafone mobile base stations as part of their effort in transforming and improving their mobile network. As Vodafone's key construction partner, we are in a great position to understand the improved quality of the Vodafone mobile network.

      We are so confident about our work with Vodafone that we have decided to move our mobile customer base from the Optus network to the Vodafone network.

   2. Will TPG invite me to move to the Vodafone network?

      Yes. We are inviting customers to move to the Vodafone network in batches as there are limitations on the number of customers that we and the industry can accommodate transferring daily. Eventually all TPG mobile customers in the Optus network will be invited to move. The entire migration process will take several months.

   3. Will I need a new SIM card in the Vodafone network?

      Yes. Once you are invited, we will send you a new SIM card which you need to activate in order to start your new plan on the Vodafone network. The SIM card we use is a multi-fit "Magic SIM card" which has all 3 SIM sizes (Standard, Micro and Nano) in one card so you will be covered no matter which SIM type you need. You can pop out the size SIM you need, and pop the pieces back together if you need a larger size.

   4. If I accept the invitation, will my number get transferred across to the Vodafone network?

      Yes, your mobile number will be transferred to the Vodafone network automatically after you activate your new TPG SIM card. You will remain a TPG customer.

   5. Will there be any changes to my mobile plan?

      There may be changes to your mobile plan in the Vodafone network. In general, the changes are beneficial for you but please go through the details of your new plan including the Critical Information Summary to assess whether it is suitable for you.

   6. What happens if I don't want to move to the Vodafone network?

      We do expect to eventually discontinue our mobile plans in the Optus network. We are confident in the service and plans we offer on the Vodafone network and we recommend you accept the invitation to move to the Vodafone network as early as possible. If you do not accept the invitation and your existing plan is discontinued in the future, we will of course provide you with the appropriate notice.

   7. How can I check the mobile coverage in my area and if my device is compatible with the Vodafone network?

      Please check our mobile coverage page.

   8. Will I have access to the Vodafone 4G network?

      Yes, all TPG mobile plans in the Vodafone network have access to the Vodafone 4G network. However, you can only obtain 4G speeds when you use a 4G-ready phone (LTE 1800/850 MHz) in 4G coverage areas as per our mobile coverage map. If you are not within a 4G coverage area or your mobile handset is not 4G compatible, the mobile service will automatically switch over to 3G or 2G and speeds will be much less than that of 4G.

   9. Is there any fee I have to pay to move to the Vodafone network?

      No. Once you are invited to move to the Vodafone network, we will send a new SIM card to you free of charge.

   10. Can I get a current plan TPG sells rather than the one being offered to me in the invitation?

       Yes. When you activate your new TPG SIM card online, you will be given the option to choose from the plan specified in the invitation we sent to you and the plans TPG currently sells.

   11. Someone I know received an invitation from TPG with a different offer from the invitation I received. Can I get that offer?

       No, the offer is available only for the TPG mobile service number addressed in the invitation. The offer made to you is based on your existing mobile plan.