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The latest reports from users having issues in Brooklyn come from postal codes 11221, 11203, 11226, 11213, 11225, 11208, 11229 and 11216.
Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming.
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Please let us know what issue you are experiencing with Optimum:
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Problems in the last 24 hours in Brooklyn, New York
The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Brooklyn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Optimum. Are you experiencing issues or an outage? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Optimum users through our website.
Internet (60%)
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TV (13%)
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Wi-fi (12%)
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Total Blackout (8%)
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E-mail (4%)
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Phone (3%)
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Live Outage Map Near Brooklyn, Kings County, New York
The most recent Optimum outage reports came from the following cities:Jersey City, New York City, Brooklyn, West New York, The Bronx, Hoboken, North Bergen, Newark, Union City, Queens, East Newark, Lyndhurst, Great Neck, Staten Island and North Arlington.
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| City | Problem Type | Report Time |
|---|---|---|
 Jersey City | Internet | |
| New York City | Total Blackout | |
| Brooklyn | Total Blackout | |
| New York City | Internet | |
| West New York | Internet | |
| Brooklyn | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Optimum Issues Reports Near Brooklyn, New York
Latest outage, problems and issue reports in Brooklyn and nearby locations:
- AllanWeather | New York (@AWxNYC) reported fromBrooklyn, New York
@optimum @OptimumHelp the WiFi and home phone have been out most of today in Midwood, Brooklyn and are still not working. Is there an outage?!
- enigma4ever 😷🗽 💔🏥 🌊🌹🍑 🕊️☮️ (@watergatesummer) reported fromBrooklyn, New York
My Wifi is a mess...so I went and bought new cables....been on hold 48 minutes ...that's pretty bad right ? Poor @OptimumHelp
- Elijah Taylor (@ElijahRTaylor) reported fromBrooklyn, New York
@optimum is the absolute worst.
- Black Turtle (@abellsz_) reported fromManhattan, New York
@oderintdumetuat I dead only got it cause it was my only option my building allows @optimum WiFi sucks always laggin in my area
- Konstantin (@Konstant_Crime) reported fromBrooklyn, New York
@OptimumHelp is there a cable and internet outage in 11235 area of nominal
- Charina🇮🇹🇺🇸 (@sweetiebabes08) reported fromBrooklyn, New York
@OptimumHelp As of this morning, cannot send email from one of the accts; Optimum m/h closed prior to 7/13. I am unable to reach customer supports. I contacted you via DM & included a screen shot of the email. This is outrageous, the acct is ACTIVE as it’s used to rec e-bills. Correct now!
- lolita (@_fatale) reported fromBrooklyn, New York
@OptimumHelp the bot stopped responding - can someone help
- 鬼神 Kill Em All 1989 (@ZubazWearer) reported fromBrooklyn, New York
Lmao @optimum are gigantic scumbags for not allowing people to cancel service in advance and only offering them a full billing cycle at full price to keep internet for the half month they would still be at their old place.
- Khadeidra Le Gendre (@socialorgpsych) reported fromQueens, New York
So @optimum double charges me for internet service, takes an appalling amount of time to transfer my customer service call to a “we’ll-keep-your-place-in-line-and-call-you-back”, calls me 5 hours later to NOT connect me with an agent —now I’m 17min back in the queue I started in
- Yatziri T (@yatziritobon) reported fromQueens, New York
@optimum is the WORST! Worst customer service! Worst EVERYTHING! Just a waste of time and money.
- Carson Cox (@CarsonCox13) reported fromBrooklyn, New York
@OptimumHelp @gyasih The information you’re giving is no help
- AllanWeather | New York (@AWxNYC) reported fromBrooklyn, New York
@optimum @OptimumHelp the WiFi and home phone have been out most of today and are still not working. Is there an outage?!
- VinChEnZ (@VinchenzBk) reported fromBrooklyn, New York
@OptimumHelp my cable has been going in and out for the last month and this is ridiculous I have altice one and pay way too much money with this company it’s pathetic I honestly can’t keep doing this with this company @OptimumHelp this price needs to get lower with this service
- Pete Wasserman ⭕️ (@pete_wasserman) reported fromHoboken, New Jersey
@OptimumHelp I call and request a call back and you don’t call back. I go on chat and wait for hours and you still can’t help. It is pathetic and shameful what you do for customer service
- Pete Wasserman ⭕️ (@pete_wasserman) reported fromHoboken, New Jersey
@OptimumHelp spent 3 hours making a service change yesterday. Today you sent me the wrong bill. Spent another 2 hours on chat only for them to tell me I have to call. This is outrageous how you treat your customers.
- Jerri Briggs (@BriggsJerri) reported fromManhattan, New York
@OptimumHelp No. I was bounced from department to department for an hour and a half to finally be told that the retention department is closed on the weekend. Why didn't customer service have that very Important information before I was put on hold for an hour.
- Lorenc Nika (@Lorencnika6_) reported fromBrooklyn, New York
@optimum fix ya bumm *** internet
- protect black trans people (@dreammboi) reported fromBrooklyn, New York
@adubjose @OptimumHelp We are truly ****** because tweeting at them doesn’t even do **** anymore....remember when they used to reply in five seconds “sorry to hear about this!” 😫 america crumbles to nothingness
- Khadeidra Le Gendre (@socialorgpsych) reported fromQueens, New York
Not prepared to pay $104.38 for my $59.38 service though. So we wait @optimum 🙃
- Matt O'Day (@MFO729) reported fromBrooklyn, New York
@optimum is by FAR the worst cable and internet provider out there.
Optimum Issues Reports
Latest outage, problems and issue reports in social media:
- Iamprofessionale (@SpeirsMlg6567) reported
@optimum what is the phone number to actually speak with a rep? Every customer service # I use…it says that speaking with a rep. is not an option.
- Joe B. (@Wrestleinmyshoe) reported
@OptimumHelp Probably worst customer service on the planet....4 months , no phone service trying to port a # I had for OVER a decade
- Tris Abuser (@RuntzAddictt) reported
@OptimumHelp stfu ***** yk who it is stop ****** wit my **** not giving out my government either. **** u n ur ****** services stop cutting my internet out every 10 minutes
- !$H (@issshhhhh) reported
@OptimumHelp is there an outage in Brooklyn?
- REDRUM801 (@redrum801) reported
@OptimumHelp what the hell is going with your email servers , 19yeqra never had a problem , now every other day my password doesn’t work and I have to change it
- Michael J (@Steely99x) reported
@OptimumHelp another outage. Since we made the mistake of having phone service with #optimum we now cannot call the hospital where we have a family member. And they can't call us. Worst decision ever. Can't call for help. It's literally risking your life to rely on #optimum.
- Felicia (@fdschmitt65) reported
@optimum waited to have a tech come out for what feels like the 100th time to fix an ongoing issue with wifi not working and they send a nice guy but he did NOT speak any English!! Am I supposed to be multilingual now to have optimum as my service provider?!!!
- DeepWater22 (@Water22Deep) reported
@OptimumHelp How is Optimum going to repay the customers who are still 2 hours later dealing with an outage? This is incomprehensible in the year 2023 that this company cannot hand having like more than three people on line. I am just so disgusted with Optimum.
- tmay2213 (@tmay2213) reported
@OptimumHelp our internet never works properly. It’s drops consistently very 30 minutes and keeps many of us from doing our work and other necessary things. I’m pretty sure you owe everyone in your Pikeville, KY service area a refund for at least a month’s service!!!
- Jonathan Randall (@NY_Knux) reported
@OptimumHelp hello, is there an outage in bellport? I can't DM you because Elon took the DM button away on mobile
